Hi, I’m Sandra Perez — a Senior Global Customer Success & Professional Services Executive.
I build high-performing service organizations that turn complexity into scalable success — grounded in structure, strategy, and empathy.
My Bio - The Leader Behind the Results
Building scalable frameworks where people and performance thrive.
Who I am
I transform operational complexity into scalable, customer-centric frameworks that align people, process, and technology. Over the past two decades, I’ve led global delivery, Customer Success, and Professional Services teams to measurable results through structure, strategy, and empathy.
How I Lead
My leadership philosophy is rooted in strategy and empathy. I believe high-performing organizations are built on clarity, accountability, and compassion — where empowered teams deliver exceptional results and customers feel the impact.
My Core Values
I lead with clarity, accountability, and compassion — because teams do their best work when expectations are clear, people are supported, and humanity is never optional.
Clarity — Every team deserves direction, purpose, and a roadmap that makes success possible.
Accountability — High standards paired with real coaching and support. No surprises, no confusion, and no one left behind.
Compassion — Leadership is about seeing people, understanding them, and helping them grow — even in hard moments.
These values guide how I build teams, how I serve customers, and how I show up as a leader every single day.
Ready to Collaborate?
“I’m open to conversations about executive leadership, consulting partnerships, and transformation projects. Let’s connect to explore how I can help your organization achieve what’s next.”
A Career Built on Measurable Impact
Professional Services Transformation
Scaling Professional Services for Profitability & Predictability at
Baxter International
Owned delivery across three global product portfolios with multi-million-dollar accountability and full Professional Services governance.
Impact:
89%+ backlog penetration
2–3 year implementations delivered in 9 months during COVID
Standardized implementation methodology across all product lines
Full P&L accountability for global Professional Services
Improved forecasting and throughput across all portfolio type
Operational Governance & BI
Turning Technical Support into Data-Driven Decisioning at
DSM Technologies
Implemented ITIL frameworks and BI dashboards to visualize performance across support tiers.
Impact:
ITIL-aligned governance
Increased SLA compliance
Improved accountability and retention
Professional Services Transformation
Driving Global Delivery Excellence in Cybersecurity at
Cyderes
Modernized delivery operations across North America and EMEA, standardizing forecasting, SOW management, and performance reporting.
Impact:
Global PS integration framework
Margin tracking and profitability dashboards
Improved client delivery timelines and satisfaction
End-to-End Client Services Leadership
Transforming Multi-Discipline Delivery Operations at
TMW Systems
Directed full client-service operations across Professional Services, Project Management, Engineering, QA, and Customer Support.
Delivered measurable performance improvements through unified governance, clear KPIs, and a culture of accountability.
Impact:
30%+ improvement in delivery timelines and utilization
Unified PS, Engineering, and Support under shared metrics
Built KPI-driven reporting for SLAs, support volume, and customer satisfaction